Marina owner John J. Kilius wants a normal tourism season next year and to never see the flooding in Lake Ontario that ravaged his business again.
A normal season at Mr. Kilius’s Henderson Harbor-based marina, Henchen Marina, has sunnier days with more boats cruising up and down the lake uninhibited by record-high lake levels, he said.
This year, however, his business and several others in communities along the lake and the St. Lawrence River saw above-average water levels and rainfall that inhibited tourists from visiting the area and decreased their revenue. The water even damaged some business owners’ facilities including Mr. Killius’s marina, whose gift shop was flooded and docks were underwater. Revenue for Henchen Marina was down 30 percent from normal, and Mr. Kilius said he had at least $75,000 in damages.
“We lost about a third of our usable docks,” he said. “We still haven’t completed repairs because the water is still a little too high.”
Cari L. Greene also hopes next year will bring her a normal tourism season at her Chaumont restaurant, the Blue Heron, and not another flood that would damage homes and deter visitors.
The Blue Heron served fewer cottage owners and seasonal guests throughout much of the season as the high waters and flooding prevented them from using their cottages or docks, Ms. Greene said. The restaurateur said her faithful seasonal customers even drove up and told her they would not be visiting this season because of the elevated water levels.
“It was not a normal summer,” she said, “and let’s hope that this is not a trend, that this is a one-time thing.”
DROWNING OUT SUCCESS Several business owners in waterfront communities claimed high waters and rainy weather were the primary forces behind derailing what should have been another normal and successful season.
About 80 percent of businesses in the Thousand Islands region recently surveyed by the 1000 Islands International Tourism Council reported that damage from the high waters, both real and perceived, negatively affected them. The data released by the council also reported that the businesses that were surveyed had average revenue losses of about 29 percent this season.
Gary S. DeYoung, executive director of the council, said the Thousands Islands region was on track for another banner season due to relatively stable gas prices, a relatively stable rate of exchange between U.S. and Canadian currency, consumers’ increase in disposable income and a continued interest in the region.
“Then, of course, it started raining,” he said, adding that, “with the high waters, we saw a lot of soft business early in the season.”
About two-thirds of respondents in the council’s survey said they faced “quite a bit” or “a lot” of physical damage, and about half claimed their operations were inhibited by similar effects.
Anthony P. Randazzo, family owner of the Clayton-based Coyote Moon Vineyards, said the high water flooded the basement in his family’s Riverside Drive store, causing much of the floor to collapse and damaging about $20,000 in inventory. The high waters and rain also reduced the foot traffic Coyote Moon and downtown Clayton regularly experiences, Mr. Randazzo said.
“This year really caught us by surprise,” he said. “Thank God it’s over. I’m looking forward to 2018.”
Thomas W. Scozzafava, who owns Sackets Harbor Brewing Co., also said his decline in sales was primarily caused by the rain and high water. Many seasonal visitors were either discouraged from coming to the village or had to address the damage at their camps or island retreats, he said. The high water also flooded the lower level of Mr. Scozzafava’s brewery and damaged his dock.
“If (seasonal residents) have to allocate funds into rebuilding docks or fixing whatever damage ..., that’s funding that doesn’t get allocated to the more normal things that they do,” he said.
Some business owners, including about three-fourths of entrepreneurs who responded to the tourism council’s survey, claimed media reports about the high waters played a role in discouraging visitors.
Michael C. Stock, who owns Riverbay Adventure Inn in Chippewa Bay, said high water and flooding-related coverage led tourists to believe many local attractions closed their doors when they were, in fact, still open, discouraging them from visiting the area. The reports, in conjunction with the above-average water levels and rainfall, caused a decline in traffic for many enterprises in Chippewa Bay and Hammond, Mr. Stock said. Kayak rentals experienced the greatest decline at the inn, but boat rentals were up.
Ronald G. Thomson, who owns Uncle Sam Boat Tours and several other businesses in Alexandria Bay, said high water coverage made several potential customers believe the village streets were underwater, leading them to cancel reservations at his motels and contributing to a drop in three to four percent in sales for the boat tours and Capt. Thomson’s Resort.
“We had inconveniently high water, but we were not flooded,” Mr. Thomson said. “All of my employees — none of them were allowed to use the word ‘flooded.’”
THE TURNAROUND The water levels began to recede as the season progressed and the later months were filled with sunnier days, which brought more tourists to waterfront communities.
Mr. DeYoung said the shift in weather later in the season helped some businesses to make a slight comeback and earn additional revenue after suffering losses from May to mid-July.
“The spring weather was gloomy and cold and the fall weather was glorious and beautiful,” Mr. DeYoung said. “Even if nature took some stuff away from us, it gave us a little reprieve.”
Both Boldt Castle in Alexandria Bay and Singer Castle in Chippewa Bay experienced increased attendance during the later months as the temperatures rose and the water fell, ending the season on a positive note for officials despite an overall drop in visitation.
While visits at Boldt Castle fell from 234,557 in 2016 to 193,261 this season, Shane K. Sanford, facilities director, previously said this abnormal year was still the castle’s ninth-best since 1977.
Thomas A. Weldon, president of Singer Castle on Dark Island, said the castle experienced a rebound in late July as rainfall decreased, the water receded and more boaters cruised through the river. Castle staff also helped by making efforts to mitigate the effects by adjusting the docks and building a small facility to temporarily replace the gift shop when it was flooded, Mr. Weldon said.
The number of visitors to Singer Castle fell from 26,000 in 2016 to 23,000, but Mr. Weldon said that figure still represented the castle’s second-best year in operation.
“It (originally) looked like it would be a pretty bleak year,” Mr. Weldon said. “We were ready and we did what we needed to do. We just stepped up to the plate.”
Foxy’s Restaurant in Fishers Landing saw a drop in boaters due to the high waters, but owner Peter A. Beattie said he saw business return as early as July as the water began to slowly recede. Mr. Beattie’s other restaurants, Channelside and Johnston House in Clayton, still served many customers despite the rainy weather and high water, he said, adding that he believed both kept customers in town. The restaurateur also said the warmer fall weather brought more customers into his establishments.
“Fall was awesome,” he said. “It almost kind of made up for what we lacked in April and in May.”
Businesses like the Blue Heron, Uncle Sam Boat Tours, Coyote Moon Vineyards and Henchen Marina also experienced an uptick in traffic and revenue from late July or August to October, but, according to their owners, not enough to make up for the sales they lost early in the season.
“We didn’t make up for that lost money,” Mr. Randazzo said.
JUST ANOTHER YEARWhile several business owners along Lake Ontario and the St. Lawrence River struggled with excessive water levels and rainfall, others claimed they had another steady season.
David M. Cortright, who owns Reel Commander Fishing Charters in Alexandria Bay, said he still served several customers from across the country like any other season despite the high waters. Laura A. Foster, executive director of the Remington Museum in Ogdensburg, said the museum lost visitors due to cancelled cruises, but its activities and promotions still brought customers through the door.
“I think it was a good, solid, positive year, season for tourism,” she said.
Sales were up this season for Artworks Creperie in Waddington as new facilities and recurring events like the Bassmaster Elite brought more foot traffic to the area, said owner Mark Scott. Unlike other towns, Mr. Scott said Waddington didn’t experience increased water levels because its sea level is naturally lower than other areas along the river.
“We’re continuing on,” he said. “A lot of places shut down in the winter. We’re going full speed ahead.”